Terms & Conditions for Work New Zealand

Work New Zealand Terms and Conditions Our Agreement with You We are BUNAC, Working Adventures Worldwide, trading under parent company STA Travel Ltd. Our agreement sets out what you are legally entitled to expect from us when you purchase travel services through us. Please read the following information very carefully. If you are still unsure of any aspect of your chosen programme, please contact the specific programme team in BUNAC’s London office, on 03339997516 or email us on enquiries@bunac.org.uk . The description of the programmes constitutes the general conditions pertaining to each of the programmes we offer. Section 1: General 1) All applications will be considered in order of receipt. a) However, BUNAC reserves the right to decline any bookings in which case all monies will be refunded. Written acceptance to the programme will be emailed to you as soon as possible following receipt of a complete online application form and appropriate payment. b) Places on a programme are limited and offered on a first-come, first-served basis. Where all the programme places for the selected departure date have been filled, BUNAC will contact the applicant and offer an alternative. If this is unsuitable the online payment will be refunded. c) The recommended booking deadline is 10 weeks before the intended departure date, except in the case of the New Zealand IEP Work Exchange Visa programme for which we recommend applying as soon as the programme opens to due high demand and limited places available. 2) Adequate travel insurance is mandatory for all BUNAC participants. a) Either the insurance offered through BUNAC or an acceptable alternative must be purchased and proof provided to BUNAC before departure. Section 2: Your Travel Booking 1) When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. 2) It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. 3) Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book. a) In general, BUNAC is acting as the Booking Agent for your supplier and your contract is with that supplier. b) Where your contract is with a supplier, the booking conditions of that supplier will apply to your booking and BUNAC accepts no responsibility for any errors or omissions made by a supplier. 4) You authorise BUNAC to liaise with the Emergency Contact listed on your application form as it deems necessary. 5) In the unlikely event that you are unhappy with any service provided by BUNAC, its suppliers, affiliates or agents, you must first inform the supplier of the service in order to give them the chance to rectify the problem. If the supplier does not satisfactorily rectify the problem, you must put your complaint in writing to the supplier and at the same time inform BUNAC by e-mail or in writing. BUNAC will do its best to rectify the problem. If you are still unhappy with the way that your complaint has been addressed you may escalate it to our Customer Relations Department. Section 3: Programme payments 1) All fees are paid directly to BUNAC Travel Services Limited unless specified. In some instances you may be required to pay fees for visas direct to the relevant government embassy. 2) No charge is made for payments made by Debit Card or credit card. We reserve the right to refuse personal cheques as a method of payment. 3) If you are applying within 10 weeks of your departure the full balance (visas, flights and/or packages) will be due at the time of application. If you are applying more than 10 weeks before your departure, the minimum payment at the time of booking is the £100 programme deposit and £150 Group Flight deposit. 4) If you are booking onto the IEP programme, full payment will be due at the time of booking. 5) Any outstanding payment for visa, group flights and packages will be due at least ten weeks prior to departure. All arrangements for transport, accommodation or services (including the issue of tickets, coupons and vouchers) are made by BUNAC as agents only, and on condition that neither they nor any associate company, agent, servant or employee shall be liable for any injury, loss, damage, claim, expense, accident, deviation, delay or curtailment, caused by any reason beyond the control of BUNAC and their agents, which may occur during the journey or be incurred by any company, organization or person. 6) Other fees and payments required after full payment has been made may include, but not exclusive to, booking fees, airline failure cover, some government imposed taxes and fees imposed beyond our control. These other fess and payments may also be non-refundable upon application. 7) The programme support services are valid for 12 months on the IEP, Essentials and Ultimate Work New Zealand package. If you select the Starter option, you will receive 3 months support. This support will start from your arrival into New Zealand. Section 4: Visas 1) Visas are issued at the discretion of New Zealand Embassy and Department of Immigration. 2) The visa cost is set by those specific Department of Immigration and is subject to change without notice. a) BUNAC will notify participants of any change. b) Where there is an increase in the cost, the participant will be responsible for meeting such costs. 3) Once a visa application has been submitted to the specific Embassy/Department of Immigration the visa fee is retained by the specific Embassy/Department of Immigration and cannot be refunded. 4) BUNAC cannot accept responsibility for any costs incurred through a delay in visa processing or where a visa is refused. 5) It is a visa requirement that participants give evidence of having access to a minimal monetary fund upon entry to specific countries, as well as provide, upon entry, evidence of an additional amount, if you do not hold a return or onward ticket. (* On the NZ IEP Work Exchange visa programme you will also be required to provide this evidence of funds at the time of your visa application). Please note that it is not possible to enter New Zealand on a one-way ticket on the IEP visa. You will need to show proof of a ticket exiting New Zealand when you enter New Zealand on your IEP visa. Programme Visa Initial Funds Additional if travelling on a one-way airfare New Zealand Working Holiday Visa NZ $4200 £500 GBP New Zealand IEP Work Exchange NZ $4200 Not possible 6) If you anticipate working in child or healthcare occupations during your stay with Work New Zealand, you may be required to undergo a chest x-ray and/or a full medical examination as part of the visa application. a) Please note: Such examinations could delay the visa application process by up to four weeks. The cost of these examinations will be in addition to the programme cost and payable directly to the doctor/radiologist. Your medical with need to be done by a panel doctor specified by the New Zealand High Commission. Further information will be included within any Working Holiday Visa application forms. 7) New Zealand Working Holiday Visa: This visa allows eligible individuals to work for 12 months and is available to all passport holders from countries with an existing working holiday agreement with New Zealand aged 18-30. You can work in any job, anywhere in New Zealand. a) Visa extensions: Under the conditions of the New Zealand Working Holiday Visa, an application for a 12 month extension to the Working Holiday Visa can be made to the New Zealand Department of Immigration whilst in New Zealand. BUNAC will send more information regarding this upon request. 8) New Zealand IEP Work Exchange Visa: This visa allows eligible individuals to work for 12 months and is available to British and Irish passport holders aged 18-35. a) All IEP Work Exchange visa application paperwork needs to be received in the post into the BUNAC office before 31st May 2020 to guarantee your place on the 2020 programme. b) Please be reassured that by paying your BUNAC booking fee of £795 you have a secured a place on the programme until 31st May 2020. c) If you have a criminal record and have been arrested or cautioned before then you are not eligible to apply to the IEP programme. If you submit an application and you have been arrested or cautioned before, BUNAC will cancel you off the IEP Work Exchange programme and the normal cancellation terms apply d) Once your IEP visa is issued by New Zealand immigration, you will have up to 6 months from the date the visa is issued to travel and enter New Zealand. Specific last date of entry will be specified on your visa. e) New Zealand Immigration requires Police Certificates from anyone whose cumulative time in New Zealand (previous visits as well as time on the proposed trip) may equal or exceed 24 months. If you have previously visited New Zealand for 12 months or more, UK residents will need to provide an ACPO police certificate and Irish residents will need to provide a Certificate from the Garda Superintendent in charge of the district where you live. Please contact BUNAC for guidance on how to obtain a valid police certificate if you are unsure. f) You will be required to have a full medical / X-Ray if you have any of the following; • You have or have had tuberculosis • Have a pre-existing medical condition which may require hospitalisation during your stay • Are pregnant or intends to give birth in New Zealand • Intend to stay in New Zealand for 6 months or more AND has spent six consecutive months in a country with a high incidence of tuberculosis. New for the 2020 IEP Work Exchange programme it is a requirement for you to report details of your employment to IEP when you secure a job in New Zealand. You will be required to do this once you secure your first job, as well as any subsequent jobs you secure throughout the 12 months of your visa. Work New Zealand Ski & Job Before You Go • BUNAC will put you forward for a position that we consider you suitable for based on your preferences and your previous experience. Interview spots with employers are limited and offered on a first-come first-served basis. • BUNAC will assist you by putting your CV forward to relevant employers and arranging Skype or in- person interviews, however It is completely at the discretion of participating employers if they choose to extend an offer of employment to you or not. • If BUNAC are unable to assist you with obtaining a pre-arranged job before departure to Australia, your programme option will be switched to the Starter or Ultimate programme and the difference in programme cost will be returned to you • Contract start and end dates are dependent on employer and position you Secure • BUNAC will communicate deadline dates to put your CV forward to apply for jobs. Failure to respond by given deadlines may result in your programme option being switched to the Starter or Ultimate programme once employer hiring is complete Section 5: BUNAC products & services - Cancellation and Changes 1) Cancellations are only deemed to be requested when written notification is received by BUNAC, but not otherwise. a) Cancellation charges are based on the number of days notice given prior to the UK group departure date. 2) In all circumstances the visa fee is not refundable once the visa application has been made. 3) If we are your Booking Agent, your contract with your suppliers may allow them to cancel or amend your booking. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result. 4) Cooling off period: When you book on to the Work New Zealand programme you will have a 5 working day cooling off period during which time if you cancel your entire programme fees will be refunded to you, minus a £25 administration fee. If you book after the recommended booking deadline as specified on www.bunac.org you may forfeit your right to a 5-day cooling off period. If this is the case this will be communicated to you at the time of booking. All cancellation requests need to be submitted in writing to members@bunac.org.uk. Work-finding services Booking 1) We recommend applying at least 10 weeks before your intended departure date 2) Whilst BUNAC offer free assistance with job finding services in New Zealand, all other programme inclusions including in-country support are only available to BUNAC members who have paid the programme fee. 3) Our in-country provider will assist with free assistance with finding work. It is your own responsibility to find a job and accommodation with the resources provided in-country. 4) Assistance with securing a job in New Zealand is not conditional upon purchasing other BUNAC support services and travel services Cancellation 5) If you have any concerns or issues whilst abroad regarding your employment, then you should contact BUNAC immediately who will try to resolve your issue. If your issue is unresolvable, other position options may be explored 6) BUNAC will not be able issue any refund or compensation once you are back in the UK after your programme has finished without having prior knowledge to any in-country issues or problems. 7) You can withdraw from BUNAC’s work-finding services at any time subject to providing 5 days written notice to members@bunac.org.uk without penalty. In-country work and travel support packages Starter £249 / $310 / 289EUR Ultimate £699 / $899 / 815EUR IEP Work Exchange visa £795 / $725 Job Before You Go £499 / $649 / $579 All the above fees are paid to BUNAC Travel Services Ltd. A full list of the inclusions for each package can be found on the BUNAC website; Starter: https://www.bunac.org/working-holidays/new-zealand/work-new-zealand/worknew-zealandwork-new-zealandprogram-options/starter Ultimate: https://www.bunac.org/working-holidays/new-zealand/work-new-zealand/worknew-zealandwork-new-zealandprogram-options/ultimate Job Before You Go https://www.bunac.org/working-holidays/new-zealand/work-new-zealand/worknew-zealandwork-new-zealandprogram-options/job-before-you-go IEP Package: https://www.bunac.org/working-holidays/new-zealand/work-new-zealand//new-zealand/inclusions/iep Work New Zealand IEP Work Exchange Visa programme All BUNAC programme and visa fees are non-refundable once your IEP visa application paperwork has been received in the post into the BUNAC office. Before such time the below cancellation terms apply. Work New Zealand - Working Holiday Visa The following cancellation terms apply after your 5-day cooling off period. Number of days before departure Cancellation fee (% of all fee’s paid to BUNAC) 40 Days 100% 41-59 days 75% 60-69 days 50% 70 days + £100/$150 non-refundable deposit + loss of £150 flight deposit Work New Zealand – IEP Work Exchange visa After your 5 day cooling off period, the following cancellation terms apply: • If you cancel before submitting your application paperwork before the May 31st 2020 deadline there is a £100/$150 Cancellation fee. • If you cancel after submitting your application paperwork or fail to notify BUNAC of your cancellation before the May 31st 2020 deadline, no refund will be given. If you cancel from Work New Zealand Ski programme after you have been offered a placement, the cancellation fee for 70+ days before departure will be £150. For cancelations less than 70 days, the above fee’s apply. Once your programme fee has been made (deposit or full payment) you must travel to the New Zealand within 12 calendar months. No refunds will be due if you do not travel within those 12 months. BUNAC Endsleigh Insurance 1) Adequate travel insurance is mandatory for all BUNAC participants. a) Either the insurance offered through BUNAC or an acceptable alternative must be purchased and proof provided to BUNAC before departure. 2) For your benefit BUNAC have worked in partnership with Endsleigh to develop a bespoke insurance offering. The bespoke policy has been specifically designed in partnership with BUNAC’s trips in mind to cover all activities you will partake in on a BUNAC trip. Insurance can be added at any time and a free quote can be obtained online at https://bunac.org/uk/bunac/insurance or by calling 033 3999 7516 You may cancel the BUNAC Endsleigh insurance policy within 14 days of receiving your policy documents under the cooling off period. If you wish to cancel outside of 14 days, you will be subject to a cancellation fee of £20, plus any applicable fee’s for the amount of time you have already had covered. More information about the BUNAC Endsleigh insurance policy can be found on the BUNAC website. https://bunac.org/uk/bunac/insurance Group flights These are general booking conditions for the BUNAC Group Flight Packages. Specific Flight Terms and Conditions will be sent on receipt of payment. If you are unhappy with any aspect of the Flight Terms and Conditions, please contact BUNAC within 5 working days of receiving them. Booking 1) Flights to New Zealand are offered on a first-come, first-served basis. a) Flights are subject to a minimum number of participants on each departure. i) In the unlikely event that a departure does not meet its minimum quota, BUNAC will transfer the applicant to the next available group flight date. Where this is not suitable BUNAC will refund the flight cost in full allowing applicants to arrange their own flight. 2) In the event that circumstances beyond BUNAC’s control force changes in flight dates, routes or other arrangements, every effort will be made to provide applicants with suitable alternative arrangements. Should this prove impossible, all monies paid to BUNAC, apart from the visa fees, will be refunded. 3) BUNAC uses a combination of fares and ticket types to ensure the most flexible and competitive booking. a) This includes youth and student tickets. b) Where eligible, participants must hold either an ISIC or IYTC card and must notify BUNAC of their card number. c) If you do not already hold a valid ISIC/IYTC BUNAC will issue you with one as part of the programme. 4) Accommodation for the stopover will be provided in twin/triple rooms on a single sex basis unless two or more participants have specifically requested to share a room. a) We will notify the hotel of such requests but cannot guarantee that specific requirements will be met. Changes 1) You can transfer from one UK departure date to another provided you give at least ten weeks notice before the earlier of the two dates. a) The transfer fee is £20 (plus any difference in cost between the two date choices). b) Transfer requests must be made to BUNAC in writing. 2) The flight and package prices are based on rates of exchange, taxes, user fees and fuel costs applicable at the time of publication and may be subject to adjustment at any time. We reserve the right to pass on any increase or surcharge imposed by the airline/agent/partner over and above the rates obtained in 2016. If the increase is more than 15% of the original price published herein, the participant shall be entitled to cancel the booking and have the full cost refunded, provided written notice is received by BUNAC within ten days of the date on which BUNAC mails the notification of such changes 3) Where independent travel arrangements are made, BUNAC recommends that participants do not book flights until confirmation that the visa has been issued is received from BUNAC. The flight cost includes the "Discover Hong Kong" stopover Flight Cost London Hong Kong Auckland(one–way to New Zealand) £1129 All the above fees are paid to BUNAC Travel Services Ltd A full list of inclusions of the BUNAC group flight product can be found on the bunac website /uk/work-abroad/work-new-zealand/working-holiday-nz/group-flights The following cancellation terms apply after your 5-day cooling off period Number of days before departure Cancellation fee (% of all fee’s paid to BUNAC) 40 Days 100% 41-59 days 75% 60-74 days 50% 70 days + £100 programme deposit + £150 flight deposit Skills & thrills packages and tours 1) WWOOF: the package is for 12 months membership to the WWOOF programme. You will be issued with your membership and farm directory at your arrival orientation. You are responsible for liaising directly with farms regarding dates and availability. 2) These additional packages will be booked to coincide with your arrival. 3) Bookings are subject to availability. 4) These additional packages will be booked at your request. 5) Please note if you book a travel extra open dated your cancellation fees will apply from the date you have provided us to tentatively book. Please note for all open dated products it is your responsibility to re - confirm directly with the supplier in New Zealand. Details of how to do this will be on your travel documentation. Organic NZ Fr £35 Skills and Trills Package Fr £300 Kiwi Experience – Northern Round Up Fr £313 Kiwi Experience – Southern Round Up Fr £434 Kiwi Experience – Sheep Dog Fr £624 Kiwi Experience – Super Funky Fr £874 Auckland Bungee Jump Fr £95 All the above fees are paid to BUNAC Travel Services Ltd A full list of the inclusions on each of these packages can be found on the BUNAC website /uk/work-abroad/work-new-zealand/working-holiday-nz/group-flights The following cancellation terms apply after your 5-day cooling off period Package Cancellation fee (% of fee’s paid to BUNAC) Organic NZ Non refundable Skills and Thrills Package 50% prior to departure 100% once you have left the UK Kiwi Experience – Northern Round Up Non refundable Kiwi Experience – Southern Round Up Non refundable Kiwi Experience – Sheep Dog Non refundable Kiwi Experience – Super Funky Non refundable Auckland Bungee Jump Non refundable Accommodation upgrade 2 Night’s accommodation upgrade Fr £56 5 Night’s accommodation upgrade Fr £140 All the above fees are paid to BUNAC Travel Services Ltd The following night’s accommodation are included in each package; Starter: - 1 nights accommodation Essentials: - 2 nights accommodation Ultimate: - 6 nights accommodation Accommodation is at a centrally located hostel and will be a dormitory style room with shared facilities with breakfast included. A full list of inclusions of the BUNAC accommodation upgrade can be found on the bunac website /uk/work-abroad/work-new-zealand/addons The following cancellation terms apply after your 5-day cooling off period. Accommodation upgrade 100% cancellation fee Important note - changes beyond our control Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. 9) Our Responsibility for Your Arrangements We have taken all reasonable care to make sure that all the services that make up the arrangements made by BUNAC are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the UK. Our liability will be limited in accordance with the contractual terms of the companies that provide the travel services and work placements and any relevant international convention. Your Work Programme Conduct By joining this programme you agree: • To abide by the programme terms and conditions as listed here, as well as that of any employer BUNAC has agreed a work placement contract for you • To act in a professional and courteous manner, within the BUNAC work placement environment at all times • To become familiar with and adhere to the local laws and customs of the country that you are working within, especially where they may influence the work placement you represent (i.e, including but not exclusive to: driving rules, local health & safety practices etc) • To adhere to the Co-operator regulations and norms with reference to acceptable behaviour, timetables and dress code, where applicable • Not to act in any manner likely to bring the placement, the programme, BUNAC or the local Co-operator into disrepute any transgressions may result in you being removed from the programme. The decision to take such action will be made by BUNAC and the local Co-operator and will be confirmed to you verbally and in writing. 11) Travel Advice and Vaccinations British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at www.fco.gov.uk for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. Alternatively, the STA Travel Clinics offer a full range of travel vaccinations, anti-malarials and expert advice as well as other services for your travel health needs. Locations, open hours and consultations appointments can be viewed/booked online at http://www.statravelclinic.co.uk 12) Insurance Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We can arrange travel insurance for you and provide you with a quote and answer any queries you may have regarding the insurance we can offer. 13) Travel Cashcard Once you purchase a STA Travel cashcard the product is non refundable and non changeable. Full details on the card can be found at bunac.org.uk including how to top up your card, managing your money, contact information, fees summary, terms and conditions and a privacy policy. The STA Travel cashcard is issued by IDT Financial Services Limited pursuant to a license from MasterCard International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. IDT Financial Services Limited is regulated and authorised by the Financial Services Commission, Gibraltar. Registered Office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716. All communications should be sent to BUNAC Travel Services, Priory House, 6 Wrights Lane, London, W8 6TA. 14) Complaints If you have a problem during your holiday, please inform the relevant supplier of travel services immediately. Should they be unable to resolve the matter, please contact the UK on 03339997516 or at members@bunac.org.uk If you fail to contact us, we will be unable to investigate your complaint and rectify any errors whilst you are away and this may affect your rights under this contract.