Terms & Conditions for Volunteer Thailand

Volunteer Thailand Terms & Conditions Our Agreement with You We are BUNAC, Working Adventures Worldwide, and Our Agreement with You sets out what you are legally entitled to expect from us when you purchase travel services through us. Please read the following information very carefully. If you are still unsure of any aspect of your chosen programme, please contact the specific programme team in BUNAC’s head office. The description of the programmes constitute the general conditions pertaining to each of the programmes we offer. 1) General All applications will be considered in order of receipt. However, BUNAC reserves the right to decline any bookings in which case all monies will be refunded. Written acceptance to the programme will be emailed to you as soon as possible following receipt of a complete online application form and appropriate payment. Places on a programme are limited and offered on a first-come, first-served basis. Where all the programme places for the selected departure date have been filled, BUNAC will contact the applicant and offer an alternative. If this is unsuitable the online payment will be refunded. All applications must be made at least 6 weeks before the intended departure date. Adequate insurance is mandatory for all participants. Either the insurance offered through BUNAC or an acceptable alternative must be purchased and proof provided to BUNAC before departure. 2) Your Travel Booking When you make a booking, you guarantee that as the lead name, you have the authority to accept and do accept, on behalf of your party, the terms of these booking conditions and those of any suppliers. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book. In general, BUNAC is acting as the Booking Agent for your supplier and your contract is with that supplier. Where your contract is with a supplier, the booking conditions of that supplier will apply to your booking and BUNAC accepts no responsibility for any errors or omissions made by a supplier. You authorise BUNAC to liaise with the Emergency Contact listed on your application form as it deems necessary. In the unlikely event that you are unhappy with any service provided by BUNAC, its suppliers, affiliates or agents, you must first inform the supplier of the service in order to give them the chance to rectify the problem. If the supplier does not satisfactorily rectify the problem, you must put your complaint in writing to the supplier and at the same time inform BUNAC by e-mail or in writing. BUNAC will do its best to rectify the problem. If you are still unhappy with the way that your complaint has been addressed you may escalate it to our Customer Relations Department. 3) Programme payments No charge is made for payments made by Debit Card or credit card. We reserve the right to refuse personal cheques as a method of payment. 4) Visas Visas are issued at the discretion of the visiting country’s Embassy or Department of Immigration. The visa cost is set by those specific Department of Immigration and is subject to change without notice. It will be your responsibility to organise your tourist visa based on the duration of your stay. 5) Cancellation and Changes When you book onto the Volunteer Thailand programme you will pay a £250 non refundable deposit to secure a space on the programme. The following payment deadlines will then apply: • 17 weeks before departure 50 % of the balance is due- once this is paid this sum becomes non refundable • 11 weeks before departure the final balance is due- once this is paid this sum becomes non- refundable You are entitled to cancel this agreement at any time up until 17 weeks before departure. In the event of timely cancellation, you shall not be entitled to a refund of the deposit (£250), but will be entitled to a refund of any other monies paid. In the event of cancellation after the payment deadlines above (17 weeks before departure) you shall not be entitled to a refund of any monies paid. Any sums paid shall become non-refundable at the payment deadline of their associated invoice. If, for any reason, you do not meet these payment deadlines, our partners GVI reserve the right to offer your placement to someone else, without any refund to yourself. Cancellations are only deemed to be requested when written notification is received by BUNAC, but not otherwise. Important note - changes beyond our control Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. 6) Our Responsibility for Your Arrangements We have taken all reasonable care to make sure that all the services that make up the arrangements made by BUNAC are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in the USA. Our liability will be limited in accordance with the contractual terms of the companies that provide the travel services and work placements and any relevant international convention. 7) Your Work Programme Conduct By joining this programme you agree: • To abide by the programme terms and conditions as listed here, as well as that of any employer BUNAC has agreed a work placement contract for you • To act in a professional and courteous manner, within the BUNAC work placement environment at all times • To become familiar with and adhere to the local laws and customs of the country that you are working within, especially where they may influence the work placement you represent (i.e, including but not exclusive to: driving rules, local health & safety practices etc) • To adhere to the Co-operator regulations and norms with reference to acceptable behaviour, timetables and dress code, where applicable • Not to act in any manner likely to bring the placement, the programme, BUNAC or the local Co- operator into disrepute any transgressions may result in you being removed from the programme. The decision to take such action will be made by BUNAC and the local Co-operator and will be confirmed to you verbally and in writing. •If you do not complete relevant on-going assessments at or above the required pass mark you will not be offered a placement or continuation on your work placement. 8) Travel Advice and Vaccinations British Citizens should refer to the travel advice posted by the Foreign and Commonwealth Office at www.fco.gov.uk for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. 9) Complaints If you have a problem during your holiday, please inform the relevant supplier of travel services immediately. Should they be unable to resolve the matter, please contact the UK on 03339997516 or at members@bunac.org.uk. If you fail to contact us, we will be unable to investigate your complaint and rectify any errors whilst you are away and this may affect your rights under this contract. 10) Data protection By finalising your arrangements with us, you are accepting that these terms and conditions and the terms and conditions of any contract made with any other suppliers of travel services within your arrangements apply to your booking and your travel arrangements. You acknowledge that as part of your booking, we will process personal information that you provide to us about you and other members of your party (and you agree that you have the right to provide us with personal information about other members of your party) for the purposes of performing our obligations in relation to your booking (which includes, but is not limited to, giving your personal information to airlines, other suppliers of travel services and public authorities (such as customs or immigration) (together "Travel Suppliers") where this is required for the fulfilment of your arrangements). If you travel outside the European Economic Area, we may need to provide the personal information you provide us with to Travel Suppliers who are located outside the European Economic Area. If we cannot pass this personal information to the relevant Travel Suppliers we will be unable to provide your booking. In making your booking, you acknowledge that this personal information will be passed on to the relevant Travel Suppliers. If you have provided us with certain special categories of personal information in order for us to provide you with a better standard of service (for example, when booking a flight or holiday with us you may provide us with information about your dietary or medical requirements, which may reveal details about your mental or physical health or condition), then by providing us with this type of personal information, you are consenting to its use in the manner set out above (i.e. in connection with the performance of your booking; which may include a transfer of such personal information outside the European Economic Area). The protection of your personal information is important to us, please see our privacy policy (available at /privacy) for further details of how we use your information. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland instead.